Terms of Service

Cymply (cymply-cy.com, "Cymply", "we", "us") is a local business directory for Cyprus operated by G&S CYMPLY LTD, a company registered in the Republic of Cyprus with registration number HE 493525 (the "Company"). It helps people find local businesses, services and places, and lets them share their experiences through reviews, ratings and photos.

By using Cymply you accept these Terms. If you do not agree with them, please do not use the service.

Our directory contains business information from online map and place databases, from the businesses themselves and from Cymply members. Section 4 of our Privacy Policy describes our sources.

Cymply includes Google Maps features and content. Your use of them is subject to the current versions of the Google Maps End User Additional Terms of Service (https://maps.google.com/help/terms_maps/) and the Google Privacy Policy (https://policies.google.com/privacy).

In accordance with the General Data Protection Regulation (GDPR) and Cypriot data protection laws, business owners have the following rights:

• Right to Access: View all information we hold about your business
• Right to Rectification: Correct any inaccurate information
• Right to Erasure: Request removal of your business listing
• Right to Claim: Take ownership and control of your business page

To exercise these rights, please use our Claim Your Business form or contact us at business@cymply-cy.com

You need an account to write reviews, claim a business, or reply to reviews. You are responsible for what is done with your account and for keeping your sign-in details private. You must be at least 16 years old to create an account.

Reviews, ratings, photos, replies and suggested edits that you submit are your content and you keep ownership of it. By submitting it you grant the Company a non-exclusive, royalty-free, worldwide licence to host, display, reproduce, adapt (for example to resize photos or shorten text) and distribute it on Cymply and in Cymply's own promotion of the platform, for as long as it remains on the service, and for as long afterwards as is needed to keep records required by law.

You confirm that you have the right to post what you post, including any photo, and that it does not infringe anyone's rights.

You are responsible for your User Content. Cymply does not write, check or endorse it.

A review is the personal opinion and experience of the person who wrote it. It is not the opinion of Cymply, and Cymply does not verify that it is accurate.

To keep reviews useful and lawful, the following is not allowed in reviews, photos or replies:

• Private information about a person, including a person's private email address, personal phone number, home address, ID or passport details, financial details, health information, or screenshots of private messages or email correspondence. You may describe what a business told you; you may not publish private correspondence or a private individual's contact details.
• False statements of fact presented as fact, and content that is defamatory.
• Hate speech, threats, harassment or discrimination against any person or group.
• Illegal content of any kind, including content that infringes intellectual property.
• Fake, paid, bribed or self-written reviews, reviews written by or for a competitor, and reviews about a business you own, work for, or have an undeclared conflict of interest with.
• Spam, advertising, links to other businesses or affiliate schemes.
• Content about a different business than the one being reviewed.

A review must be based on your own genuine experience as a customer or visitor of the business, or on a genuine attempt to become one.

Business owners who have claimed their listing can post one public reply to each review. Replies are subject to the same rules.

We may remove, shorten or edit User Content that breaks these rules, and we may take down a review entirely. Section 8 explains how we do this and how you are told.

Anyone — a customer, a business, or a third party — can report a review, a photo or a reply that they believe breaks these rules or the law.

How to report: use the "Report" link shown under every review on Cymply, or email support@cymply-cy.com. A report must contain: the reason; an explanation of why the content is unlawful or breaks these Terms; the location of the content (the "Report" link records this automatically); your name and email address; and your confirmation that the report is accurate and made in good faith.

What happens next: we confirm receipt by email with a reference number. A member of our team personally assesses the report against these Terms and the law, normally within 7 days. We then email you our decision and, where we have declined to act, the reason. We may ask you for more information.

Reports made in bad faith, repeatedly, or to harass a reviewer or business may lead to the reporter's account being restricted (section 12).

Legal notices: a formal notice from a court, a public authority, or a lawyer acting for a person who claims their rights are infringed should be sent to privacy@cymply-cy.com and will be handled as a priority.

Decisions to remove, edit or restrict User Content are taken by a person. We do not use automated systems to remove content.

When we edit, remove photos from, take down or delete your review or reply, we email you (at the address on your account) a statement of reasons: what we did, which rule or legal ground it was based on, the facts that led to the decision, and how you can contest it. The only exception is spam or fake reviews.

How to contest a decision: reply to that email within 14 days, telling us why you think the decision is wrong. A member of our team will look at it again and reply within 14 days. This does not affect any legal rights you may have.

We keep a record of every moderation decision (the original content, what changed, the reason, and who decided) for 3 years so that we can respond to complaints and legal requests. Where content is removed because it is unlawful, we may also inform the relevant authorities where the law requires us to.

Cymply is a hosting service. We do not create, check or endorse User Content, and we are not a party to any transaction, dispute or relationship between users and businesses.

To the fullest extent permitted by law:

• Cymply is provided "as is" and "as available", without warranties of any kind, express or implied, including as to accuracy, completeness, availability or fitness for a particular purpose.
• The Company is not liable for User Content, for the accuracy of business information obtained from third-party sources, for the quality, safety or legality of any business, product or service listed, or for any dealings between users and businesses.
• The Company is not liable for indirect, consequential or special loss, loss of profit, revenue, business, goodwill or reputation, or loss of data, however arising.
• The Company's total liability to any person for all claims arising out of or in connection with Cymply in any 12-month period is limited to the greater of EUR 100 and the amount that person paid the Company for Cymply services in that period.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited under the laws of the Republic of Cyprus or the European Union. If you are a consumer, nothing in these Terms affects your statutory rights.

If you post User Content or use Cymply in breach of these Terms or the law, and a third party makes a claim against the Company because of it (for example a claim that your review is defamatory or publishes someone's private information), you agree to compensate the Company for the losses, costs and reasonable legal fees it incurs as a result, to the extent permitted by law, provided that we notify you of the claim, do not settle it without your consent (not to be unreasonably withheld), and let you take part in the defence.

Business owners who wish to be removed from Cymply may request removal by:

• Emailing us at removal@cymply-cy.com
• Using the "Request Removal" option in the Claim Your Business form

Removal requests will be processed within 14 business days in accordance with GDPR requirements.

We may suspend or close an account, refuse content, or restrict the use of the reporting mechanism, where a user repeatedly or seriously breaks these Terms, posts manifestly illegal content, submits fake reviews, or submits manifestly unfounded reports. We will tell the user why, unless the law prevents it, and the user may contest the decision as in section 8.

You can close your account at any time from your dashboard (Settings → Delete account). Your reviews then stay on Cymply in anonymised form: your name, photo and any review photos are removed and the review is no longer linked to you.

• Users and reporters: support@cymply-cy.com (English, Greek and Russian).
• Businesses: business@cymply-cy.com.
• Data protection, legal notices, and the authorities of EU Member States, the European Commission and the European Board for Digital Services (Article 11 of Regulation (EU) 2022/2065): privacy@cymply-cy.com.

Postal address: G&S CYMPLY LTD, Keratidou 14, Office 2, Peyia 8560, Cyprus.

We may update these Terms. Significant changes will be announced on Cymply at least 14 days before they take effect, except where a change is needed immediately for legal or security reasons. Continued use of Cymply after the change means you accept the updated Terms.

These Terms are governed by the laws of the Republic of Cyprus and of the European Union. Disputes are subject to the exclusive jurisdiction of the courts of the Republic of Cyprus, except that consumers resident in another EU Member State may also bring proceedings in the courts of their own country where the law so provides.